Frequently Asked Questions

IDT Users
IDT Businesses

IDT Users

What is IDToday?

IDToday is a Namibian based digital onboarding and identity verification software Company. We provide you with a free profile where you can store all your personal information on our central database so that you can safely and securely share your information with the Companies you trust.

What are the benefits of IDToday for me?

Forget about filling in multiple forms, making copies of your ID, and physically dropping them off every time you engage with a Company or Service Provider.

Your verified IDToday profile will allow you to instantly share your information and documents digitally with the Company or Service Provider that you engage with. You now have one central location where you can update your personal information which will automatically be shared with all the Companies that you have given access to.

Will my information and documents be kept private and secure?

Your privacy and securing your documents is right at the top of our list of priorities. Your information and documents are stored and protected on secure servers, and will only be shared with the Companies and Service Providers that you choose. The sharing of your personal information will always require authorisation by you. We will never sell your information to third parties for marketing or any other purpose.

Why is a Company or Service Provider asking me to onboard with IDToday?

Organisations like Banks, Insurers, Realtors and many others are forced to capture your information as part of their regulatory requirements under the Financial Intelligence Act. IDToday simply replaces the old manual, paper based solution Companies normally used with a centralized digital solution.

Why does the onboarding process request a selfie photo of myself?

Your selfie photo is required by FIA to allow us to digital verify your identity. We need to ensure that you are who you say you are, by comparing your selfie photo to the face on your Identity Document using Microsoft’s facial biometrics software.

Will IDToday work on my phone?

IDToday is a web-based solution and will work on most smartphones with an internet connection. IDToday is not an App, so you can simply click on the link provided to initiate the onboarding process.

Is IDToday really free?

Yes. We make money by charging Companies to use our Software solution and services.

Please note that internet connection is required to onboard, update information, upload new documents and to share or discontinue sharing information / documents with selected Companies and Service Providers.

Have additional questions?

Our contact details are shared at the bottom of this. We would love to hear from you.

IDT Business

What is IDToday?

IDToday is a centralized KYC software solution that enables your company to digitally onboard your customers in line with the requirements of the Financial Intelligence Act.

What are the benefits of IDToday for my business?

We enable you to reduce fraud, automate KYC checks, improve on-boarding & increase revenue while providing an on-demand, seamless customer experience. You will also have access to our secure, central database which ensures that your customer information is always up to date. This access will be invaluable for your ongoing due diligence requirement.

Has IDToday been approved by the Regulator?

IDToday is the first Namibian Company that allows businesses to digitally onboard their customers in line with the requirements of the FIA. We have worked closely with the Financial Intelligence Centre to ensure that our solution adheres to the identification and verification requirements detailed in the FIA.

How does it work?

We provide your Company with a tailored, web-based onboarding solution to collect personal information and digitally verify your individual customers. Once a customer has completed their digital onboarding, their information is safely and securely stored in our central database.

We then use a combination of human review and other (biometric) technologies to verify that the person is who they say they are and that their information is complete and accurate before sending the digital identity profile to your company. Our Kairos Liveness technology also ensures that you are dealing with a real person, and not a photo of a photo or a computer bot.

How do and when do I receive the information and documents that my customers submitted with IDToday?

You tell us and we will design it to your exact needs.

Our flexible architecture allows our solution to fit seamlessly into your existing process flows. The information can be delivered in any format (example PDF or CSV) or even be directly integrated into your enterprise software solution.

Does your service include screenings services?

Yes, this is part of the additional services we offer. Via our partnership with KYC Namibia, we have a licence agreement and access to the Dow Jones Database, so you can screen your customers in real-time at the onset of the onboarding. If required, we can also programmatically screen your customers for a period of for 12 months and you will be notified should their compliance status change.

What other services do you offer?

We are currently working on real-time credit checks and a digital signature solution. More details for follow soon.

How do I register my business for my clients to onboard digitally?

Please contact us at info@idtoday.com.na to get started.

How will my customer access the solution?

IDToday is a web-based solution and will work on most smartphones with an internet connection. IDToday is not an App, so you can simply click on the link provided to initiate the onboarding process. Should any of them not have access to a smart phone or internet connection, you can offer them the option to visit your Business and onboard digitally there via a tablet or mobile kiosk.

Will my customer’s information be shared with other Businesses?

No. Although IDToday is a centralized identity management platform, information can only be accessed with an individual’s consent and authorisation. In other words, the customer will decide with which businesses or service providers they chose to share their information.

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Frequently Asked Questions

IDT Users

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